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Please Read Terms and Conditions here.

Free UK Shipping- Order before 12 pm for UK Next Day

£10 International Shipping - Free on orders over £180

Please bare in mind that delivery will be longer during the holidays and no delivery on weekends/bank holidays.

Delivery Information

"Awaiting Fulfilment"

This mean your order is due to be processed.

"Order Processing"

This means your order is being processed to be shipped.

"Shipped"

This means that your order is due to be dispatched or has already been dispatched, please be sure to track your order- sent via email or log into account and check under order status.

UK STANDARD DELIVERY

Please allow 3-5 full working days for the processing and shipping of your order, once you receive a shipping notification you will receive your order within 1-2 working days, however please still allow the stated time of 3-5 working days.

Courier Company: DHL

A signature will be required upon receipt so please ensure that there is someone there to accept it. We do not authorise any parcels to be delivered to neighbours or left in safe places, if you are not around to accept delivery of your parcel, a delivery card will be left to arrange a redelivery or collection. If you wish to redirect your delivery please email customercare@virgoslounge.com.

UK NEXT DAY DELIVERY

Next Day Delivery for all UK orders placed before 12 pm at £8.00 (Monday-Friday, excluding weekends and bank holidays). Orders placed before 12 pm will be delivered the next business day, for orders placed after 12 pm orders will be dispatched the following business day.

Orders placed on a Friday before 12:00 GMT will be delivered the following Monday. Orders placed on a Friday after 12:00 GMT, Saturday or Sunday will be delivered the following Tuesday. Please note this only applies to England, Scotland & Wales excluding Highlands and Islands.

Free UK Next Delivery on orders over £180 placed before 12 pm.

A signature will be required upon receipt so please ensure that there is someone there to accept it. If you are not around to accept delivery of your parcel, a delivery card will be left to arrange a redelivery or collection. If you wish to redirect your delivery please email customercare@virgoslounge.com.

Please note that there are restrictions in some areas and might take up to 2 days for delivery.

Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

Courier Company: DHL

INTERNATIONAL DELIVERY (EU and outside EU)

£10 EU DELIVERY

£20 INTERNATIONAL DELIVERY (OUTSIDE EU)

To find out if we ship to your country please click here

Please allow 5 to 7 full working days for the processing and shipment of your order.

 For Ireland please enter Eire under post code.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Courier Company: DHL

A signature will be required upon receipt so please ensure that there is someone there to accept it. If you are not around to accept delivery of your parcel, a delivery card will be left for you to arrange a redelivery or collection.

Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

If you are not around to take delivery of your parcel, a delivery card will be left for you to arrange redelivery/collection.

IMPORTANT INFORMATION 

Please note we are unable to change your delivery address or redirect your order once the order has been placed, unless an error has been made in the original details. 

 

Please also note that parcels cannot be left with a neighbour, left without a signature, PO Box/Parcel Motel.

To cancel orders please notify Customer Care within 2 hours of ordering. Please note, it may not be possible to cancel orders if a cancellation is requested on a weekend or bank holiday.

You will receive your order within the given timeframe; once your order has been dispatched you will receive a shipping notification via e-mail.