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SHARING THE LOVE SHOP WITH 50% OFF FULL PRICE AND PRE ORDER!

USE DISCOUNT CODE: LOVE50

RETURNS

RETURNS

Merchandise must be returned via recorded delivery within 14 working days of receipt in original condition (unworn, unwashed, unaltered) with tags attached. Please send precise information of any faults to customercare@virgoslounge.com with the subject FAULT before making returns, as well as a detailed note within your returns.

To return your order please log into your account, once logged in click on  "Your Completed Orders" situated on the right hand side, on this page click "Return Item(s), which will open up your returns form as well as instructions on how to return your order.

Please use a secure, insured and tracked delivery service to return your order: 

Virgos Lounge Limited,
Unit 7, Atlas Business Centre,
Oxgate Lane,
London,
NW2 7HJ.

Please include your returns form within parcel.

International Returns

Please use a secure, insured and tracked delivery service. For international returns please mark clearly on your returns form and outer packaging "Returned goods - No commercial value". Without this any taxes incurred will be your responsibility to pay to your shipper. 

Virgos Lounge Limited,
Unit 7, Atlas Business Centre,
Oxgate Lane,
London,
NW2 7HJ.

Please include your returns form within parcel.

We kindly ask that you allow 10-14 WORKING DAYS for refunds to be processed. Once your refund has been processed please allow 3-5 working days for funds to reflect in account, depending on banking provider. Please log into your account for confirmation of refund.

We reserve the right to refuse any returns if we determine that the merchandise does not qualify for a return.

Original shipping charges are non-refundable.

Any customs or import duties charged on international returns will be charged to the sender except if the returned item is faulty. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

To cancel orders please notify Customer Care within 2 hours of ordering

If you have any further inquiries please email customercare@virgoslounge.com (please do not reply to confirmation emails)