FAQs

 How can I see the prices in euros/dollars?

We currently do not have a currency convertor on this website, please use an online currency exchange convertor for the latest exchange rates. Please note that all orders are charged in GBP.

What do I do if I want to cancel my order?

Please email customercare@virgoslounge.com within 2 hours of placing your order, if you wish to cancel your order.

How can I track my order?

An email including your shipping information will be sent to you at point of dispatch, information will include tracking number and direct link to your tracking information.

I am having trouble placing an order online, where do I get help?

Please email customercare@virgoslounge to highlight any issues, please allow up to 48 hours to receive replies and 78 hours over the weekend.

Returns and Refunds

What is your returns procedure?

We accept returns of unwanted items within 14 days of receipt.

For returns outside UK please return via recorded delivery for proof of postage and to ensure we receive your parcel.

How long does the refund take?

We ask to allow 10-14 working days for your refund to be processed; once refund has been processed you will receive a confirmation via email. Please allow up to 5 days for funds to clear in your account due to varying bank processing times.

Can I do an exchange?

We don't offer exchanges, so advise you place a new order for your required replacement.

Can I drop my returns at your warehouse?

We do not accept returns by hand or drop-ins to our warehouse.

I bought a dress from a retail store and identified its faulty, what do I do?

Please return the item to the store bought for a refund/exchange.

Delivery Options

What are UK/International shipping methods & timelines?

UK Standard Delivery: 3-5 working days, £5.50

UK Next Day Delivery: £10.00, next working day (no Saturday Delivery)             

International Delivery: £20, 5-7 working days

Can I pick-up my order from your Warehouse?

Orders cannot be picked up from our Warehouse.

Discount Codes

My voucher code is not working?

If you are having issues with your discount code, please make sure that you are entering the code exactly as it appears in promotion/email, if discount code still fails please email customercare@virgoslounge.com

Other

How do I contact customer service?

Email customercare@virgoslounge.com; please allow 48 hours to receive replies and 78 hours over the weekend.

We are available from Monday-Friday 09:30-17:30

My dress looks slightly different, why? I wore my dress and some beads fell off, what do I do?

Our garments have been hand beaded. Slight irregularities and variations should not be regarded as defect. Because of the fragile beading of the garments , it is normal occurrence for some of the beads to fall off. For that reason, we provide extra beads with your garments and could provide more on request. Please contact our customer care team if you wish to have spare beads.

VAT

132905920