Returns

Merchandise must be returned via recorded delivery within 14 working days of receipt in original condition (unworn, unwashed, unaltered) with tags attached. Please send precise information of any faults to customercare@virgoslounge.com with the subject FAULT before making returns, as well as a detailed note within your returns.

 We do not offer free returns, we advise that you please use a secure, and/or insured and tracked delivery service to return your order: 

www.virgoslounge.com
The Brand Porter Limited
 C/O Big Yellow
1 1000 North Circular Road
London
NW2 7JP
Please include your returns form within parcel.  Original shipping charges are non-refundable.
It is important that you keep a copy of your postage receipt, should there be any issues with your parcel during transit. Unfortunately, we are unable to refund customers unless we have a copy of the postage receipt. 

 

Faulty Items

If you receive an order and deem it faulty, please send precise information of any faults, including pictures to customercare@virgoslounge.com with the subject FAULT before making any returns. We will look into the matter and advise on the next steps in getting your item returned. 

Please note - if you return a faulty item before informing us, we will not be able to issue any postage or shipping reimbursements as faulty returns need to be approved. 

 

International Returns

Please use a secure, insured and tracked delivery service. For international returns please mark clearly on your returns form and outer packaging "Returned goods - No commercial value". Without this any taxes incurred will be your responsibility to pay to your shipper. 

www.virgoslounge.com
The Brand Porter Limited
 C/O Big Yellow
1 1000 North Circular Road
London
NW2 7JP

Please include your returns form within parcel.

We kindly ask that you allow 10-14 WORKING DAYS for refunds to be processed. Once your refund has been processed please allow 3-5 working days for funds to reflect in account, depending on banking provider. Please log into your account for confirmation of refund.

We reserve the right to refuse any returns if we determine that the merchandise does not qualify for a return.

Original shipping charges are non-refundable.

Any customs or import duties charged on international returns will be charged to the sender except if the returned item is faulty. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

TO CANCEL ORDERS PLEASE NOTIFY CUSTOMER CARE WITHIN 2 HOURS OF ORDERING

If you have any further inquiries please email customercare@virgoslounge.com (please do not reply to confirmation emails)