Terms and Conditions

By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use and access this website. The Virgos Lounge website is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose.
We reserve the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
TERMS OF SALE
If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the products ordered unless we have the products in stock and they are available at the prices specified.
If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority.
We have made every effort to display as accurately as possible the colours of our products that appear on Virgos Lounge. However, colour vary from camera to camera as well as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card. Once your order has been processed (fulfilled) you will receive shipping information, which will include your tracking details.
Cancellation of Order
You may cancel your order for a full refund within 2 hours of ordering, by emailing customercare@virgoslounge.com with Cancel and your order number in the subject.
PRICE AND PAYMENT
 
We try to ensure that all details, description and prices that appear on our website are accurate, however errors may occur. If we discover an error in pricing we will notify you immediately by either correcting the price or cancelling your order.
We reserve the right to correct any errors, inaccuracies and to change or update information at any time without prior notice, either in increase or decrease of goods, or remove or vary service, therefore payment of goods will not be reimbursed if order has been placed after price change. We reserve the right to refuse to fulfil any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Additional Charges
 
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
However, by selecting your country on the top right hand corner you can now t have a clear idea of what duties you may have to pay and you can now pay duties at checkout or when your parcel reaches its destination.
If you are not around to take delivery of your parcel, a delivery card will be left for you to arrange redelivery/collection.
Shipping and Returns postage are not refundable.
Please note that the website charges in GBP (Pounds). Please note that any currency conversions on the site are only estimates and charges will still be made in GBP.
 
Discount Codes
 
·             Only one promotion code can be used per order
·             A promotion code cannot be used after an order has been placed, even if your order has not been dispatched
Additional terms and conditions may be included in promotional newsletter.
 
DELIVERY
 
UK Standard Delivery £5.50, Free on orders over £250
 
UK Standard Delivery, will be made within 5 working days after you place your order, within that time frame you will receive shipping notification, you should expect to receive your delivery within 1-2 working days, however still allow up to 5 working days for order to be delivered.
A signature will be required upon receipt so please ensure that there is someone there to accept it. If you are not around to accept delivery of your parcel, a delivery card will be left to arrange a redelivery or collection.
Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.
Next Day Delivery £8, Free on orders over £280
 

NEXT DAY DELIVERY FOR ALL UK ORDERS PLACED BEFORE 15:00 PM AT £10.00 (MONDAY-FRIDAY, EXCLUDING BANK HOLIDAYS). ORDERS PLACED BEFORE 15:00 PM WILL BE DELIVERED THE NEXT BUSINESS DAY, FOR ORDERS PLACED AFTER 15:00 PM THEY WILL BE DISPATCHED THE FOLLOWING BUSINESS DAY. ORDERS PLACED ON SATURDAY/SUNDAY AND AFTER 15:00 PM ON A FRIDAY WILL BE DISPATCHED THE FOLLOWING BUSINESS DAY.

A signature will be required upon receipt so please ensure that there is someone there to accept it. If you are not around to accept delivery of your parcel, a delivery card will be left to arrange a redelivery or collection.

Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

International Delivery, £10 EU/£12 REST OF WORLD, Free on orders over £250

Please allow 5 to 7 full working days for the processing and shipment of your order.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

For more information click here

RETURNS
Merchandise must be returned in original condition (unworn, unwashed, unaltered) with tags attached within 14 days of receiving order. Please refer here for returns instructions.
Most of our garments have been hand beaded. Slight irregularities and variations should not be regarded as defect. Because of the fragile beading of the garments , its is normal occurrence for some of the beads to fall off. For that reason, we provide extra beads with your garments and could provide more on request. Please contact our customer care team if you wish to have spare beads.
Please include your returns form within parcel, if returns forms or order details are not included in returns we can not guarantee that return will be processed within the 10-14 working day window.  It is important that you keep a copy of your postage receipt, should there be any issues with your parcel during transit. Unfortunately, we are unable to refund customers unless we have a copy of the postage receipt. 
Please use a secure, insured and tracked delivery service (free returns does not apply). 
For international returns please mark clearly on your returns form and outer packaging "Returned goods - No commercial value". Without this any taxes incurred will be your responsibility to pay to your shipper. 
Any customs or import duties charged on international returns will be charged to the sender except if the returned item is faulty. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Faulty Returns

If you receive an order and deem it faulty, please send precise information of any faults, including pictures to customercare@virgoslounge.com with the subject FAULT before making any returns. We will look into the matter and advise on the next steps in getting your item returned. 

Please note - if you return a faulty item before informing us, we will not be able to issue any postage or shipping reimbursements as faulty returns need to be approved. 

REFUNDS
ONCE WE HAVE PROCESSED YOUR RETURN, YOUR REFUND WILL BE PROCESSED WITHIN 10-14 WORKING DAYS. We reserve the right to refuse any returns if we determine that the merchandise does not qualify for a return.
Please be advised that it may take between 3-5 working days for any funds due to reflect in your banking statement. Unfortunately this is out of our control, but dependent on your banking service provider. Original shipping charges are non-refundable.
 
SIZING
Please ensure you check our Size Guide before placing your order as our sizes may differ to other companies sizing.